How GPS Vehicle Tracking Can Improve Customer ServiceFor many fleet managers, excellent customer service is the lifeblood of the business. This is especially true for the managers of a trucking fleet responsible for delivering consignments of important cargo on time. Installing a GPS vehicle tracking system can greatly improve customer service by enabling increased accuracy of billing, by producing detailed reports of the time spent for the job, by enabling the fleet management staff to provide accurate estimations of the delivery time of the job and by providing a faster response to new delivery jobs. This article will look at these points and any considerations needed to be made to improve customer service for the fleet manager. Giving extremely accurate billing is made easy by a GPS tracking system. The data provided by the system is so detailed that the client can see precisely what they are being billed for in terms of size and weight of cargo consignment delivered, route traveled and mileage for the job. This is one of the main things that customers look for when receiving freight bills, and a GPS tracking system enables the fleet manager to produce them easily. Many freight haulage jobs are billed using some kind of time quotient, in that the time the truck spent on the road will be reflected in the final bill to the client. When a fleet manager can show exactly how long a certain job took to complete, together with other information such as route the consignment traveled, the client is far more likely to trust the integrity of the fleet management billing system. This is great for customer retention for truck fleet managers. Clients of truck haulage companies almost always want their consignment to be delivered in time, and the fleet manager who uses a GPS vehicle tracking service has much more chance of achieving this. Drivers can be warned about conditions in their area which could possible cause the late delivery of the consignment, traffic jams for instance, and the so avoid the possible delay. The GPS system will also allow the fleet management team to give the freight customer a very accurate estimated time of arrival of the consignment, so allowing for much greater customer satisfaction. By knowing exactly where every vehicle in the fleet is at any particular time, the fleet manager can easily see which vehicles or trucks are available for a freight job in a particular area. This enables the fleet managers to give fairly specific guarantees to a customer that a consignment will be picked up within a certain timeframe. As is obvious, the benefits of a GPS vehicle tracking system in regards to improved customer service are immense. The software's ability to keep track of how long it will be before a consignment is delivered and give customers an accurate ETA is essential in today's competitive freight business. By keeping these points in mind the fleet manager should be well placed to consider a GPS vehicle tracking system in order to improve his customer's service experience. |